Explained the scenario to the "Genius" and showed him all my screen shots. You have to make sure the charging port is perfectly connected with the buds. Yup, same problem here. Same issue here except that sometimes my left earbud will not play any music and will instead play a very very high pitched sound. Sometimes one earplug is connected to my phone even. I took screen shots of what's happening just so I have some proof so people don't say I'm crazy. Hoping firmware fixes it. ‍♂️. It takes a bit to get used to but it’s not too bad after you get it down. Sorry for late reply. 2. And with Fast Fuel, you can get up to 1.5 hours of playback after you charge for 5 minutes. Same problem for me here today. I'm encountering this exact same issue (open the case when I get to the gym and one side is 0% while the other is at 100%). This just started tonight. Hold down both the power/connect button and the volume down button for 10 seconds, then release. 2-3 days to diagnose and if the right earpiece is beyond repair, then I need to wait for at least 14 to 21 days for the replacement of the right earpiece. When the case battery is less than 40% charged, the LED on the front turns red. The charging case for the PowerBeats Pro does not have the ability to charge wirelessly via Qi-certified charging mats, unlike the AirPods Wireless Charging Case. I bought these at the airport so I don’t how mine getting a replacement. And there clearly is a quality issue, because it is a lot easier to tell one one earbud has made a good connection (for me its the left one), but you can feel it, and there's almost like a "click". I haven’t run into the same problem. New comments cannot be posted and votes cannot be cast. New comments cannot be posted and votes cannot be cast. I have this same issue with my left earbud. Now I have my wife’s pair, and wondering if I’ll run into the same problem. Except for the downside of its bulky charging case, the Powerbeats Pro were essentially AirPods on steroids, with richer, more dynamic sound and better battery life -- … If you have sound, Bluetooth, or charging issues with your earphones, ... Connect your Powerbeats 2 Wireless to a power source. I was able to play with it until it started charging again, but it takes way more work than it should. I have to be very careful with them when transporting so I don't loosen one of them but it is usually the left one that is dead. The reseller sent them into Apple. That's near impossible with the powerbeats pro. To solve, all I do is open the case and put them both back in and make sure the right ear piece charges by ensuring contact with the correct position, however the case can’t be connected to a power source. Looks like you're using new Reddit on an old browser. And with Fast Fuel, you can get up to 1.5 hours of playback after you charge for 5 minutes. Unfortunately this issue is actually pretty common and rn I’m thinking of setting up an appointment with genius bar to get mine replaced for a new pair, hope this helps though. In the case it says it’s charging but stays stuck at 0 percent. Press question mark to learn the rest of the keyboard shortcuts. Wait until your powerbeats 3 are battery empty. That said, the Powerbeats Pro includes a nifty charging case to keep track of the ‘buds when not in use; however, I’m guilty of carelessly placing earbuds around the apartment only to dig around for them later. ; Now download the Beats app for Android and install it in your Android device. Powerbeats 2 wireless headphones not charging. Yeah - I have no idea how to put an earbud into a case. Calls its worse and podcasts its worse than that. Just bring your pbp with receipt to your nearest apple store/service center and they will diagnose it for you and if it is beyond repair then for sure they will replace you with a new pair. I have put both the earbuds back in the case, and did the button hold thing, which has fixed the issue for me. Looks defective. Anyone else having this issue? Ugh. Try charging your device. when turned on it`s still in critical battery? Mine left pbp is starting to have this exact connection issue. Apple's Beats-branded buds also charge very quickly -- … I ran into a similar issue with my right earbud intermittently "not charging". There is a USB A to Lightning cable in the box. You can charge it by plugging your device into a power outlet using the included micro USB cable. I have them at maxvolume at all times. It’s annoying but I discovered that if the charging case isn’t sitting flat on a table (with the logo facing up) the ear buds don’t fit snug into the charging case enough to charge both the buds. Remove it and the right one will start charging again. These are going back for exchange tomorrow, and if the next pair has the same problem then I’ll ditch them and wait for v2. The charging case of PowerBeats Pro doesn’t feature wireless charging. If you throw the case to a bag the earpieces will move and disconnect. That doesn’t mean no charge, it means no connection. ... At first, the left earbud would sometimes not charge, or lose its charge while sitting on the shelf for a day and night. Your Powerbeats Pro earbuds each provide up to 9 hours of playback. The charging indicator shows the device is charging when turn off. This is most probably a dead battery. Just brought my PBP yesterday at apple service center. It’s not that Android users can’t enjoy the Powerbeats (we did) but it’s something to be aware of. Still, for their price point, it kind of sucks that they’re not fully stable. When the case battery is … Yep got the same issue with the right ear piece. As this is not as specific as many users would like, there are alternative methods. This has no solution because it’s a physical design flaw. Same side. The controls still work to control playback but the left earbud will not play any music. Nevertheless, for my particular unit, it seems to be charging just fine when I **leave the case open** and keep the case charged as well ==> overnight, the left earbud now gets 100% juice (according to an iPhone 6). Mine was too, just bought a replacement from a seller on eBay and it works great now. I had air-pods before this and loved listening with one in. What I did is charged the one that’s not charging alone then when their near the same battery level put the other one in worked for me! Same disappointment on first travel/trip and finding the left earbud dead. A place to discuss the Beats by Dre product line. I went to use my Powerbeats Pro this morning and my left earbud was dead. what was Apple's response? I took them in to my local Apple store (I purchased AC+ on them). Now I'm not sure what the deal was. Go ahead and turn on your Powerbeats Pro and make sure it is paired with your Android device. A 5-minute charge gives you 1.5 hours of use, while a 15-minute charge gives you 4.5 hours of use. ; Finally, launch the app, and you will see the details of your Powerbeats Pro. He said 99% of the time they'll just send a new pair. With the charging case, you can get more than 24 hours of playback. As others have mentioned, it sucks to only have music coming through in one ear while working out. Did you get the replacement? I seem to be running into the same problem. Same attempts at home resolution. Is there a chance for a new pair? I have to put it back in the case for a bit and then try again. The charging case can fast charge your earbuds. Checking power levels in PowerBeats 3 device. Yep you described my problem exactly. How to charge Powerbeats Pro? Anyway, I'm super pleased to have paid CDN350+ for a pair of semi-working earbuds. I took my powerbeats out of the case and one of the headphones was dead. Same frustration. I also plugged in the charges of the case for 2 hours and then now it’s not even pairing to my iphone. If your Powerbeats Pro LED indicator is continuously blinking red AND white, it’s not charging. With the charging case, you can get more than 24 hours of playback. At least it was the case in mine. Make sure to push each earpiece into the case they don’t line up most of the time if u don’t. I wasted an hour in the Apple Store, where they ended up having me … The Powerbeats 4 and the Powerbeats3 belong in the same headphone category. I had tried resetting the headset, charging with different chargers, as soon as I unplugged it it turned off and never turned on. I realized that when the earbuds are in the charging case and lying in my backpack (usually the whole case is lying sideways in the bag pocket) and they don’t charge both ears equally. Your Powerbeats Pro earbuds each provide up to 9 hours of playback. Then the left bud just stopped charging and the case was becoming unresponsive when opening the shell and checking it’s status onscreen. Powerbeats Pro wireless earphones offer up to nine hours of listening time and up to six hours of talk time on a single charge. Upgraded Replacement Charging Case Compatible with Beats Powerbeats Pro, with Bluetooth Pairing Sync Button Built-in 700mAh Battery, (Not Include Power Beats … Mine is going back to an apple store tonight. I tried reset routines, fiddling with the connection between earbud & case, cleaning the connectors with isopropanol... no luck. If it is blinking red, it means your Powerbeats need a charge. Check Power Source. TL>DR: early adopters fate, left ear bud broken too. If you connect it to a Mac, I bet it will show the battery is charged. I called Apple for warranty. I noticed that before the problem was starting to happen. Super frustrating!!! Same "worked for a couple days then stopped. It’s an easy but frustrating fix. Owners of the popular wireless headphones Powerbeats 2 and Powerbeats 3 allege that their headphones had stopped working and have failed to hold a power charge before the warranty period had come to an end. 5-Minute charge testing conducted with drained Powerbeats that were charged for 5 minutes, then audio playback was started until Powerbeats stopped playback. We troubleshot. It doesn’t happen so often, so it’s not exactly annoying. In the case it says it’s charging but stays stuck at 0 percent. If you’re like me and have a penchant for regularly losing things, you may grow to really appreciate how the Beats Powerbeats can hang around your neck when not in use. Instead, you can place it inside this case when needed. I was always under the impression that AC+ means an express replacement. It was sent out yesterday for review, but I didn’t get a new set. I’m having this same problem, it’ll be sent in for repair this week. Thank you for your input. Smatree Charging Case Compatible for Powerbeats 2, Powerbeats 3 Wireless Headphones - (Headphone is Not included) Visit the Smatree Store 4.5 out of 5 stars 454 ratings The only thing that bugs me is he said it's a minimum of a week turnaround. The Powerbeats charge via the same lightning cable you can use on your iPhone (though for some reason its indicator light is on the other earbud). Happy New Year! Pay attention to the LED indicator light. If the left earbud is in the case without the right one and I open it, the case and earbud don’t even get recognized on my iPhone. Also, when being plugged in, the led was blinking white and red 3 times. I got off the call discouraged, thinking that I would be calling again in a few days. Yup. Cheers! I had it properly tucked into charging case. I will update this thread either case: I wish I don't need to deal with the Apple support people at all and live on with charging the unit with the lid open. Not looking forward to going back to the Apple store on a Saturday to return them...what a nuisance. The case will only charge up via a Lightning port on the back of the case. Press J to jump to the feed. Ensure the Powerbeats earphones and its case are completely dry before trying to charge If other folks have luck returning it to the Apple store and getting a new pair, I think I will do the same. My Powerbeats pro left earbud just completely stopped charging. Method 2: Use iPhone’s Notification Center. He basically said he had no idea how to service Beats products and he needs to send them in to get checked out. Apple sent them back and basically said the problem is user error. Some people say that leaving their powerbeats 3 alone for a few days or weeks will allow enough time for the device to rest. It's infuriating! Has the new pair you’ve gotten fixed the issue? The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Looks like I'm having the same problem - left earbud not charging. To make things worse, the support blamed their ordering system update and wanted me to "reconnect" after a couple of hours, at around 2 am local time. I tried connecting it to my Macbook, still no power or audio coming out from it. Press question mark to learn the rest of the keyboard shortcuts. 5th Solution: Leave your Powerbeats Alone for a Few Days. 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