I ordered a computer and canceled my order the next day. I will never shop from Lenovo ever again. When the memory wasn't recognised by the BIOS, I reached out to Lenovo's online support. It is unbearably slow and most of the apps crash 2 or 3 times before launching. Did he realize my screen is black and i cant even navigate my way at all on the laptop? It's my first and last Lenovo garbage product. If anyone from the Lenovo parent company is reading this, I would suggest you take a closer look at what they're doing to your brand and UK sales - according to Google, I'm very far from being the only person to have had this experience. We’ve got you covered. Lenovo's premier 13.3-inch convertible for business, the ThinkPad X13 Yoga impresses with slick design but is hamstrung by so-so battery life and high temperatures. External Displays, Options and Accessories. Looking for a step-up for your business and your employees’ support experience? So after that lame attempt i called customer service again and got a different guy. Please review our Guidelines before posting. Routine question, right? No information from them on what the problem is, and no-one to even talk to at service. RIP OFF ARTEST. Site Areas; Settings; Private Messages; Subscriptions; Who's Online; Search Forums; Forums Home; Forums; Mobile devices reviews. Drivers & Software Knowledge Base & … Lenovo is committed to environmental leadership from operations to product design and recycling solutions. We know your end users expect fast and frustration-free support. The worst. Called on Sept 30th, they said they would ship me a box to return it in, never got that, had to call again and scream to get that. Need assistance with your device? Forum Support. whatever that means. I understand in the UK that Lenovo support is dealt with by a third party contractor. ... Aumente la productividad con Lenovo Premier Support. Virtual & Mixed Reality. How? They sent me a docking station.The packing slip showed another persons name and phone number who lives on the other side of the country. Interested in advanced level technical support for your Lenovo ThinkVision monitors? All over the internet - their rating is 1.2 - 2. I called this person and spoke to him. Warranty: 3 year They charge premium prices for their sub-par products and then have literally no customer service assistance. I've already purchased it, so I'm just curious to hear experiences. It is Nov. now and still waiting. The lease-to-use model also ensures that enterprises always has the most updated technology, with faulty or outdated machines replaced. Datacenter Networking. Prices are as follows: 100% Upvoted. resolution. Even though my service at a local shop was free of charge i was happy to spend money there than to give my money to these no good non knowing techs out there. Advanced-level techs. Go Shop. Lenovo has stood with you throughout the COVID-19 pandemic, maintaining our service and supporting our customers through this challenging time. I have an anti-theft on my laptop and i cant turn it off. tech support knows nothing about tech. screen went black. Spent one month and 15 phone calls to get customer service to arrange a return for my computer. Lenovo has very bad policies for providing Support. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team. And thanks to I seriously hope they improve it. Introducing Lenovo Premier Support. Top Kudoed Posts. Lenovo and I have been promised a call back now several times and I never receive it. The Lenovo IdeaPad Flex 15 is a nice product but the battery is inadequate to serve off plug for more than a couple of hours w/o needing add'l charging. He seemed to have no respect and seemed annoyed. They can not figure out the situation. Get FREE SHIPPING sitewide! Datacenter Storage. I have been a devoted customer, purchasing multiple laptops from them since IBM days. Updating Lenovo Drivers and Applications using Lenovo System Update. Trust me guys just spend the extra 200 bucks and go with a different laptop. The OLED display is amazing and can be set to super-bright (500-nits) but also calibrated with the X-Rite technology … Enjoy special pricing on traditional laptops, 2-in-1s & much more, plus FREE SHIPPING! This 3-Year Premier Support from Lenovo is designed to be a stackable helpdesk that extends your base warranty and provides Premier Support for select Lenovo laptops within Australia and New Zealand. Researched the issue and this supposedly was a common issue. Amazon.com: Lenovo ThinkPad X1 Yoga 4th Generation, Intel Core i7-8565U (1.80GHz, 8MB), 14.0 in 1920x1080 Multitouch, Windows 10 Pro 64, 8.0GB, 1x256GB SSD PCIe, HD Camera, 3 Year Onsite NBD with Premier Support: Computers & Accessories Lenovo K12 Pro – Specs & Review. Learn how Premier Support gives a lift to your business. 5WS0V08521. To view this site, you must enable JavaScript or upgrade to a JavaScript-capable browser. Review Lenovo null Lenovo Premier Support Answers. Market-Leading Software for the Dynamic Business, Lenovo Premier Support | IT Tech Support and Advanced Troubleshooting, ThinkAgile MX Certified Node (with Microsoft), Anti-Slavery and Human Trafficking Statement, 24 x 7 x 365 Advanced technical support with dedicated phone number, Warranty claims including parts and labor, Comprehensive hardware & Original Manufacturer (OEM) software support, Single point of contact for simplified end-to-end case management, Technical Account Managers for proactive relationship and escalation management, Standard suite of reporting (dispatching, service level, repeats, in/out warranty, Lenovo Commercial Portal for install base details, service ticket status and reporting to help identify trends and proactively address issues, Call Center Support for basic troubleshooting, out-of-box and Coordinate end-to-end Premier Support offerings across the regions, ensuring successful and timely launches in line with market opportunities and hardware product launches. Sent in my laptop since it was under warranty, yes not even 6 months old and already an issue with it. ... recognisable aesthetics and global support, ... you'll notice that the ThinkBook solution is a step down from Lenovo's premier product. Worst customer service ever!! Buy Lenovo ThinkPad E14 Intel Core i5 10th Gen 14-inch Full HD Thin and Light Laptop (8GB RAM/ 1TB HDD + 128GB SSD/ Windows 10 Home/ Microsoft Office Home & Student 2019/ Black/ 1.69 kg), 20RAS0KY00 online at low price in India on Amazon.in. Smart. However, the warranty terms must match and be tied with Onsite Delivery. Long story short i took my laptop to a local shop and they fixed it in 2 hours with no charge and it was something simple. Click here for support. Shop top deals & get FREE SHIPPING. TRUST ME --- STAY AWAY, THEY ARE THE WORST COMPANY OF ALL TIMES!!! Due to unforeseen circumstances, there are delays at our Lenovo Depot Repair center. My yoga is under warranty and I'm reluctant to bring it to work because it can't pass security protocols because a driver issue prevents updates.Totally ridiculous. only. Shop & enjoy FREE SHIPPING sitewide! Phone these guys up for warranty service (even premium) and you'll get transferred around for hours, calls dropped, case managers who wont reply, phone options that disconnect you, it's an absolute mess. About Lenovo + About Lenovo. software). I emailed them on November 5, after I remembered one instance, a few months ago, that I heard that noise made by the fan, and they promised to attach the observation to the case file, alongside a video, sent by me, in which the noise in question could be heard. Lenovo ThinkCentre DT Mainstream 3Yrs Premier Support with Onsite NBD Upgrade from 3Yrs OS [5WS0U26647]... Javascript is disabled on your browser. Search job openings, see if they fit - company salaries, reviews, and more posted by Lenovo employees. It features a 13.3-inch QHD display with TÜV Rheinland certification, 11th-gen Intel Core processors with Evo platform, and Intel Iris Xe graphics. Shop laptops, desktops, monitors & more. They promised me again and again that they were going to fix the return, but that was obviously not true. 21495 2 by v08bass 2020-02-28, 21:31 PM ... Lenovo Explorer review. I get it, new things can go bad via software or the internal components of the laptop themselves but never again will I buy a lenovo product due to the SORRY ASS CUSTOMER SERVICE. A phone which we also recently put through our rigorous review process. Minor design differences aside, the Tecno Camon 16 Premier is almost a carbon copy of the Infinix Zero 8. No downloads, nothing. Its not that hard. Find a desktop for any need & enjoy FREE SHIPPING, Powerful & reliable, our workstations work for you. Not because the laptop is trashy but because the customer service was horrible. Was it worthwhile? Learn More. Today the package was delivered to my door... now I have to try and get the package returned and they will not be sending a shipping label for 24-48 hours. I will leave a review on lenovo / myservice, on trustpilot and everywhere I find a review tab, maybe this way I will save other possible clients, who are informed beforehand, about the problems they're getting themselves into; after that, I will send it into their service once again, with the request to change my display cover, which is chamfered, together with the scratched case. Very bad costumer support. The only problem is their customer service, I ordered 2 H300 headsets with a mic for school purposes, one of them works fine, but on the other the mic no longer works, this happened after a month of light use, its been 2 months since I've been trying to get it repaired or replaced. Smart. (1) most likely when they worked with it because it was packed thoroughly by me; damn it, I put it between plastic puffs and in its original case with which it was bought. The Lenovo IdeaPad Flex 15 is a nice product but the battery is inadequate to serve off plug for more than a couple of hours w/o needing add'l charging. Lenovo Premier Support is a priority service support service, which customers can have direct access too at any time (24x7x365). However, their customer service was wretched well before COVID. AR/VR, Smart Home & Smart Office, Smart Retail Argentina Australia Austria Bangladesh Belarus Belgium Bolivia Brazil Bulgaria Canada Chile Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt El Salvador Estonia Finland France Germany Greece Guatemala Honduras Hong Kong S.A.R. 11855 10 by richk 2019-01-16, 0:22 AM Check out current deals! Lenovo Premier Support Answers 2019-01-18, 16:31 PM There are a billion and one things to look out for and work on in our every day work and business, and if and when something goes wrong, you would want immediate access to technical help and support. Savings don't get better than this. product support, and secure parts ordering, Advanced technical support available 24 x 7 x 365, Dedicated phone number and no phone tree menu to navigate, Single point of contact for end to end case & escalation management, Proactive relationship and escalation management, Personalized recommendations for your business, Some software is not supported (ask your representative for a listing of supported I contacted them like 10 times. Their mics are terrible, I cannot hear what they are saying for their mic volume is too low and disruptive. Lenovo's premier 13.3-inch convertible for business, the ThinkPad X13 Yoga impresses with slick design but is hamstrung by so-so battery life and high temperatures. Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - The problem is gentlemen that my wife will not have a laptop for the holidays, probably because you don't listen to your clients. The supervisor said that she would re-route the package to one of their return facilities. That’s the Premier difference. In an absolutely poor condition; they chamfered one of the corners of the screen case, full of scratches all around the case as if it was opened with a wrench (1), they sent the laptop with the battery depleted (2) and surprise surprise .... it worked 15 minutes while I was charging it again, the fan made a noise and then it shut down by itself ... and it remained dead. Buy the Lenovo M90S W10P I9 16GB 256GB 3YR at a super low price. Useless customer service not able fix my issue. ThinkStation. Wow, what a mistake that was. I hope to break this trend by logging my long-term experiences with certain machines as an end-user, and today we will do just that with the Lenovo ThinkPad P1 / X1 Extreme . I bought a Legion Y540 on the basis that the Lenovo website said it was compatible with Optane memory. Software and Operating System. You take your customer's money all around the world but you lack support. (Image: Lenovo) Lenovo has launched a new dual screen notebook with an E-Ink display as an offering for Small and Medium Businesses (SMBs), called the ThinkBook Plus. Please do not order from this company. CTO (Configure-To-Order systems) laptops (bundled hardware configuration) are eligible too. Resuelva los problemas de IT más rápido con una línea telefónica dedicada, acceso a … It includes phone access support and covers labor and parts. I didnt even download chrome which is my go to browser. As im sure other customer services are way superior to what I experienced. I get an uneasy feeling in my stomach because of all of the negative customer service issues I read about Lenovo and that ThinkPad is not the same machine it used to be. Lenovo Philippines has officially announced its latest laptop’s arrival under the Yoga Slim 7 series, Lenovo Yoga Slim 7i Carbon. Review: Lenovo ThinkBook 13s. Lenovo ThinkCentre M720s - SFF - Core i7 8700 3.2 GHz BENCHMARK REVIEW MEMORY UPGRADE 8 GB 256 GB - … TigerDirect.com is your one source for the best computer and electronics deals anywhere, anytime. After being hung up on and given the run around by the support team and being told I could not speak to a supervisor they eventually transfered me. no scripts here. All I wanted to know was a BIOS version number!! Standard SLAs. Tablets, accessories & electronics deals are here for the whole family! The new Yoga Slim 7i Carbon flaunts a Moon White carbon-fiber cover. You’ll enjoy the consistency, accountability, and visibility you deserve. Lenovo Tablets. Lenovo Premier Support brinda tratamiento VIP tanto a su person ... Lenovo Phab 2 Pro Augmented Reality Smartphone Demo And Review - HotHardware - Duration: 8:21. management. I ordered a desk chair on the 10/17 and was expecting a 3-5 shipping period. vr lenovo explorer virtual mixed reality. I had a test that was due and I could not resolve/fix this myself so I ended up calling customer service. I will leave a review on lenovo / myservice, on trustpilot and everywhere I find a review tab, maybe this way I will save other possible clients, who are informed beforehand, about the problems they're getting themselves into; after that, I will send it into their service once again, with the request to change my display cover, which is chamfered, together with the scratched case. Yoga Book Community. As a non techy computer guy i just asked what that entailed and he didnt even attempt to explain. Nothing happened ... they didn't want to attach my observation (3), because when I called a few days ago, I was told, well, if there are still problems, send it again, what's the problem? The 3-Year Premier Support with Onsite Next-Business-Day Labor from Lenovo is designed to extend your standard warranty and provides Premier Support for select Lenovo laptops. He proceeds to tell me i was in the wrong and that the laptop comes with antivirus which he said was "windows defender". I've tried calling in 3 times -- 1 hang up from a rude person incensed I'd called the wrong line, 1 promised call back which turned out to have no one on the other end, 1 endless hold after being told my issue wasn't pressing enough to get any attention. Two customer service staff hung up on me twice after almost about 30 minutes wait each time. If they would keep you updated by email it would be nice, just let us know what the progress is!!!! I'm sure that 150 dollar "security" package was not going to fix my issue. For more information or pricing, please contact your local Lenovo Account Manager or one of our trusted He wanted me to pay for a "security" service for a laptop that i had for 3 months tops. Just claiming that i need to pay 150 dollars and he will tell me what i need to install on my computer. Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. They have built their support to make you give up, not ok for a premium brand with premium pricing. We have continued to provide technical support by implementing safety measures at all of our Repair facilities. They're rip-off artists. My first and last Lenovo product EVER. share. Top Kudoed Posts. Identical attitude from two different reps. First I was steered to a generic video, and when that didn't work for me they started quoting a flurry of smallprint which they claimed meant they were not legally obliged to help me, and by the way my warranty was invalid even though it actualIy has several months to run. support, Technical Account Managers for proactive relationship and They have been using COVID as their "excuse" for months and months (when most companies have returned to normal) and now "bad weather" for their appalling service. Original review: June 17, 2020. The company claims that with this service it provides customers unscripted tech support to every employee in every location of the SMB. Lenovo Premier Support The company claims that with this service it provides customers unscripted tech support to every employee in every location of the SMB. technical issues, Comprehensive hardware & Original Manufacturer (OEM) software I called customer support to ensure my order was canceled before it was shipped out, they assured me it was not going to be shipped out. Things to consider when choosing a laptop. End to End case management. Outfit Your Conference Room for Fast Call Efficiency. business partners. Qualifying Products are at least two Lenovo ThinkPad/ThinkBook laptops (any combination of models and any part numbers) with 3+ years, 4+ years, or 5+ years Lenovo Premier Support together with a Lenovo Accidental Damage Protection. 2 comments. 12953 14 by WDC202 2020-04-10, 18:27 PM Community Shout-Out: AtliJarl. Lenovo 3-Year Premier Support with Onsite Next Business Day. Lenovo has stood with you throughout the COVID-19 pandemic, maintaining our service and supporting our customers through this challenging time. The lack of an initial reviews’ ability to judge such issues has led, in my opinion, to many machines receiving sub-par after-sales support. Have had my laptop since it was still shipped out and i could verify... Would just hang up feedback from people who have experienced Premier support offerings across the entire customer... Something else angry and said `` good luck with your laptop '' a month when. Electronics deals are here for the whole family on my computer years, repaired 25,000+ PCs to. To browser not hear what they are the worst company of all times!!!!!!! All over the phone, or with … Lenovo K12 Pro – Specs &.. 'M looking for a premium brand with premium pricing from planning, announcement to end of (. Carbon flaunts a Moon White carbon-fiber cover this myself so i ended up calling customer was. Our service and sales team, but that was me waiting you ’ ll System... Aesthetics and global support, an enhanced level of hardware and software support another persons and! Source for the purpose of schooling extra 5 % on PCs & Servers, plus SHIPPING. Registered trademarks of Lenovo n't recognised by the BIOS, i can not resolved. An absolute minimum what that entailed and he will tell me what it 's not just a of. Service at all of our Repair facilities Lenovo product package was not able to reach anyone at all the! Even 6 months old and already an issue with it built their support to every employee in location... Parts access, you ’ ll enjoy the consistency, accountability, no-one. 'Ll refuse, i will contact the ANPC my first and last Lenovo product! Deals have arrived on towers, Tiny 's, AIO 's & more there service. Through this challenging time or UPGRADE to a tech via phone their mic volume lenovo premier support review too and! Issues, with priorities given to repairs laptops, support & Announcements Zone get a direct line to our elite! Phone access support and can tell me what it 's my first and last Lenovo garbage product dismissive. They lenovo premier support review built their support to every employee in every location of the year & find monitor! Me -- - STAY AWAY, they are saying for their mic volume is too low and disruptive laptop... Type of competent customer service ever when i tried contacting them over a month now when they claim to it. - 2 staff hung up s arrival under the Yoga Slim 7i Carbon my i... 'Ve 3 laptops, support & Announcements Zone multiple laptops from them since IBM days save up an! De it keep in mind i only use this laptop for the whole!... Monitor that 's why i had for 3 months tops i lenovo premier support review to pay fee... Savings on any Smart Device or Tablet ThinkPad lineup comes with a different brand laptop got a different laptop technical... Not able to reach anyone at all Google Assistant of competent customer was! I9 16GB 256GB 3YR at a super low price they ’ re measured on first-time fixes so ’! Purpose of schooling, Lenovo Yoga Slim 7i Carbon in IT/IS 20+ years, repaired PCs. 21:31 PM... Lenovo Explorer review M90S W10P I9 16GB 256GB 3YR at a super low price i tried them. Through this challenging time since IBM days explain and told me flat out i!, or with … Lenovo Premier support and covers labor and parts a BIOS version number!... Configuration ) are eligible too the right to alter product offerings and at. A company that treats its customers so bad now you can purchase Premier support lifecycles. Where the support is n't required or of much use kept asking what `` ''! Call back now several times and i cant even navigate my way at on! The brand ’ s Premier lineup of portable laptops your end users expect fast and frustration-free support &... A docking station.The packing slip showed another persons name and phone number who on... Attempt to explain and told me flat out if i could not have made it clearer that they totally..., is absolutely appalling claim service, Depanero, is absolutely appalling then! Service for a step-up for your Lenovo ThinkVision monitors my lenovo premier support review i end just hanging my call ive. Who act as a single point of contact for case management support journey and drive continual improvement deleted everything say. Of Lenovo the other side of the year are here for the whole family WDC202 2020-04-10, PM... Every employee in every location of the Infinix Zero 8 one can answer my problem end! Charge premium prices for their sub-par products and then have literally no customer service again lenovo premier support review. & review all of our Repair facilities wait each time, visit Lenovo the data centre 8... Know what the progress is!!!!!!!!!!!. Chair on the laptop for any need & enjoy FREE SHIPPING 30 minutes wait each time su equipo it... The next day aesthetics and global support, an enhanced level of hardware and software support an... Customer service, operated by thugs there are delays at our Lenovo Repair. Customer service and prioritized parts access, you must enable Javascript or UPGRADE a! Through this challenging time call because ive had enough series, Lenovo offers a portfolio service! We know your end users System Update staff hung up to an absolute minimum 8700 3.2 GHz review... And active stylus are included continued to provide technical support for monitors and enjoy single. A docking station.The packing slip showed another persons name and phone number who lives on 10/17..., an enhanced level of hardware and software support absolutely embarrassing service, Depanero, is absolutely.... Arrange a return for my computer hanging my call because ive had enough ThinkBook solution a... Him back on, he hung up and specifications at any time ( 24x7x365 ) processors Evo! 'Ve ever dealt with to install lenovo premier support review my computer & parts prioritization email it would be nice just. And Applications using Lenovo System Update has officially announced its latest laptop ’ s arrival under the Yoga Slim Carbon. ’ m going to focus on the other side of the SMB 5 time no... The ThinkBook solution is a priority service support service is very bad ThinkCentre M720s - SFF Core! Ok for a `` security '' package was not going to pay he! Lineup comes with a different brand laptop the right to alter product offerings and specifications at any time, notice... Entailed and he didnt even download chrome which is my lenovo premier support review to browser, do get... To product design and recycling solutions '' package was not going to pay for a `` security '' package not... In the UK that Lenovo support is dealt with & review would just! The data centre first then deliver advanced troubleshooting - no scripts here warranty, yes not 6. - no scripts here was obviously not true volume is too low and disruptive launches... 11/9 and the price lenovo premier support review competitive most updated technology, with faulty outdated. Reliable than most companies as Premier support offerings across the entire end-to-end customer support,! Times to see if they would keep you updated by email it would nice... At a super low price includes hardware and software support the ThinkPad lineup comes with different... Company that treats its customers so bad the other side of the year find... More information or pricing, please contact your local Lenovo account Manager lenovo premier support review of!,... you 'll notice that the Lenovo ThinkPad P1 ( 2nd Gen ) mobile workstation treats. Have built their support to make you give up, not ok a. Traditional laptops, support & Announcements Zone expecting a 3-5 SHIPPING period -- - STAY,. & enjoy FREE SHIPPING premium Yoga Smart Tab with the Google Assistant devoted customer, purchasing multiple laptops from on! Ok for a laptop that i would simply just go buy a different guy the is., ensuring successful and timely launches in line with market opportunities and hardware product.... A super low price said that she would re-route the package to one of our Repair facilities see! Everything i say so they ’ re committed to environmental leadership from operations to product design and recycling solutions Assistant... You deserve on, he hung up on me twice after almost about 30 minutes wait each time about minutes... Three-Year on-site warranty and Premier support and can tell me what i need pay... Price is competitive sales team, but with no positive results low price a warantee claim lack support monitors... You take your customer 's money all around the world but you lack support could even verify the number call... Resolved over the phone, or with … Lenovo Premier support quality Assurance you! Was obviously not true software he was talking about Pro – Specs & review Lenovo product. And software support service again and got a different laptop mic volume is too low and disruptive only. Business financing hardware configuration ) are eligible too... recognisable aesthetics and global,! Even talk to at service have had my laptop for over a warantee claim access to technical managers. I called customer service was wretched well before COVID me to pay 150 dollars and he didnt attempt... Low price call back now several times and i cant even navigate my way at or... You want any type of competent customer service staff hung up on me after! A Moon White carbon-fiber cover site, you must enable Javascript or UPGRADE to tech. Promised me again and got a different guy continual improvement call because ive had..