New regulations mean public sector bodies have a legal duty to make websites and apps accessible. The website utilises a modified digital version of the Transport typeface called New Transport. Participants were able to add discussion points and respond to comments throughout the course. We have lots of experience in the UK government of building a design community. Planning and managing digital content to meet the needs the public has of government. Universal Credit is a benefit to support people who are on a low income or out of work. Content Design, Content Designer, coronavirus Jim Smith is a DWP content designer - find out how his team have been working on vital GOV.UK content for citizens during the COVID-19 period. the UK. However, I produce lots of leaflets, reading promotions and competitions and I think the plain English part of the course would be particularly beneficial to my role. This content replaces some of our older guides, so if you're wondering where they went, it's all there. Getting learners involved also allows us to get useful insights into what their needs are, what their strengths are and how else we can support them – either with future iterations of this course or with other learning products and programmes our team builds. The 4-week course starts on 18 May. But it’s also useful to develop connections, exchange ideas, and learn how other content designers work, what their priorities are and how their organisations and teams are structured. It'd be good is this remained as a free resource. Comment by Steps to take. The former head of content at GOV.UK, Sarah Richards, wrote the book on content design- essential reading in our office. GOV.UK content design patterns - Google Docs Some pointers on small niggly things that aren’t big enough to go in the style guide. BPDTS’s Emily Wilkinson, Interaction Designer, and Colin Jones, Content Designer, discuss their experience working together, offering 6 tips on how to deliver brilliant work in a fast-paced environment – without pulling each other’s hair out. We’re constantly reviewing our users’ learning needs to see what courses we can offer next. View the GOV.UK design … You can migrate to the Design System from GOV.UK Elements. on 21 April 2020. The course contains audio and video clips so you will need to be able to play those on your computer. Looks like a great course and I've shared with colleagues. Please do a similar course for web accessibility! Accessibility is certainly a popular topic right now. We also invite guest bloggers who have an interest in UK companies and business advice. Using FutureLearn to create a self-paced course that people can join online and complete in their own time allows us to do that. More about the way we work We apply user-centred techniques to create interfaces, written content and publishing strategies that work. on 21 May 2020. Since going live, it has helped millions of people find important COVID-19 information. Steps to take. Check the GOV.UK A to Z style guide and GOV.UK content design guide for any points of style that you do not find here. The dos and don’ts of designing for accessibility are general guidelines, best design practices for making services accessible in government. When we ran the pilot last year, there were more than 1,000 comments on the course from learners sharing knowledge and ideas with each other. Last year, we blogged about the work we’re doing to develop a new learning approach for the content design profession. We’re not delivering this training in person. Head of Content Design - GDS, GOV, NHS Experience Sanderson Recruitment Plc London, England, United Kingdom 14 hours ago Be among the first 25 applicants. Today. Many pages are misunderstood, criticised for … Anne, Comment by Meeting the needs of your users through research, analytics and content design best practice. Thanks for your reply - are there any plans to make this course available later in the year? But they are not all terms that we’d use in conversations outside of work. How long will this course stay active for? The Content Community team at the Government Digital Service (GDS) is launching an ‘Introduction to Content Design’ course on the social learning platform FutureLearn. It’ll be a first for me, would I need to be very techie, have knowledge of design software tools, and do I need specialist software for the course. posted on Here are just a few and why they’re not true. Comment by It was also reassuring to hear that, regardless of where you work, a lot of the challenges content designers are dealing with are the same. Do keep an eye on the @GDSTeam Twitter account as we will be announcing the dates there. Is it just for 6 weeks after 18 May? The course made them more memorable and relatable through examples that put them into everyday context. GOV.UK content retention and withdrawal policy. Categories: Content design, Data, design, User experience, user-research In December 2019, the Intellectual Property Office (IPO) in Newport hosted an amazing week of service design … being able to explain what content design is very confident: being able to explain what a content designer does: being able to explain what a content designer does a little: being able to explain what a content designer does somewhat: being able to explain what a content designer does confident: Matt as you can imagine, a lot of potential course attendees are working flat-out on Covid-19 related work at the minute. 2003 – Jul 2011 8 years. Skip to main content. approximately 16 hours) to complete? For example, you may be working in communications and doing content design as part of your role, alongside other things. Dawn Kofie, a content designer working for Scottish Government, attended the course pilot, which we ran last year with a group of 100 learners from across government and the public sector. The short, easy-to-follow overview it provided is definitely something I’ll be referring to in the future. Do you think I would find the course useful? The course materials include video lessons, articles, quizzes and discussions with other learners. GOV.UK standards and guidelines are discussed by our Operations Review group, and signed off by our cross-departmental steering board. Sign up now for ‘Introduction to Content Design’ on FutureLearn. GOV.UK Elements has now been replaced by the GOV.UK Design System. Learning online does not mean learning by yourself. Last year, we piloted an ‘Introduction to Content Design’ course on FutureLearn with 100 learners from across government and the public sector.. We learned a lot from the pilot, and we blogged about some of it last year.. Next month, we’re launching the second iteration of the course. a little somewhat confident very confident; being able to explain what content design is: being able to explain what content design is a little: being able to explain what content design is somewhat GOV.UK Find a registered design. Comment by The course is designed especially for people who are relatively new to content design, and you do not need to be familiar with any software or tools to attend and benefit from it. Tanya Aldridge GOV.UK Find a registered design. Content Community team Saved by UK … 9. Is it going to be worth the time out of the office? Government Design Principles 1 and 2: Start with users needs, and do less. You’ll find out what content design is about accessibility and about what the next steps in furthering your content design career are. Examples of other types of… It builds on the GOV.UK Design System and includes components specific to Digital Land. Interaction between learners is built into the platform’s functionality. I work as a Prison Librarian. Content is too often seen as the last step before a new product is deployed, and it can then be too too late to change the design. Government Digital Service (GDS) is leading the digital transformation of government. Comment by Posted by: Markland Starkie, GOV.UK Head of Content, Posted on: 5 November 2020 - Categories: Content design, GOV.UK Over the past year we’ve been writing about the ways in which GOV.UK will develop, in order to continue meeting user needs, as expectations around how and where to receive information evolve. Getting your first job as a content designer - part 1 by Sally Schafer . Comment by Default. The 4-week course starts on 18 May and you can sign up now. The course’s discussion points were perfect for this. Words are one way to present complicated content, but they’re not the only way. To help your service meet accessibility requirements, you should use the GOV.UK Design System. 1. on 21 April 2020. You will be expected to: 1. make sure appropriate content is shown to a user in the right place and in the best format 2. start from discovery and work closely with user researchers, service designers and interactio… I'll sign up next week. Things like progress indicators, dates-of-birth, address fields and form structure. Our work continues – we will keep learning, iterating and creating new opportunities to equip content designers with the skills and knowledge they need. We’ve just launched our first trial of a GOV.UK account. In this role, your work may involve the creation of, or change to, a transaction, product or single piece of content that stretches across digital and offline channels. Government services should be consistent, so users don't have to learn a new interface every time. Comment by In the past, I’ve felt like training isn’t ‘real’ training unless you’re sitting in a room with a bunch of peers, a PowerPoint presentation and a trainer. Would this course be relevant to someone responsible for social media posts or is it aimed at web designers? The 4-week ‘Introduction to Content Design’ online course starts on 18 May and, what makes good content, what skills you need as a content designer, user needs, user research techniques, prototyping, testing and evaluating the success of your content, Getting learners involved also allows us to get useful insights into what their needs are, what their strengths are and how else we can support them – either with future iterations of this course or with, other learning products and programmes our team builds, the work we’re doing to develop a new learning approach for the content design profession. The ‘Introduction to Content Design’ course’s mixture of tasks, quizzes, videos and questions to prompt discussion meant that working through the activities didn’t feel like a drag. However, we do provide transcripts as well. If that sounds like you, you can sign up for the course to develop the skills you need to do the content design part of your role. For me, it was interaction design, digital inclusion and how to design effective forms. Brilliant! The site launched as a beta on 31 January 2012, following on from the Alphagov project. The 4 hours of study means that it will take you approximately 4 hours each week to go through the course materials. Olubunmi Fatungase Collaborate with content contributors across SLC whilst ensuring end to end service content design and execution quality. But there are still online products and services that ignore the needs of users who have: It was good to get the chance to learn more about digital inclusion, increase my awareness of non-digital users’ needs, and find out how other organisations are making sure that they’re meeting these needs. We learned a lot from the pilot, and we blogged about some of it last year. Public sector organisations have a legal duty to make websites accessible. The 4 … posted on Organisations: Education and Skills Funding Agency. Content Design Lead at GOV.UK Government Digital Service. After that, only learners who upgrade will have access to it. Remember: be consistent not uniform. Earlier this year, we did our first public run of the ‘Introduction to content design’ course hosted on FutureLearn, and we had more than 11,000 learners sign up.This month, we’re doing a second run of the course and you can register now for the 21 September start. This example shows the minimum required for a GOV.UK page. A content designer works on the end-to-end journey of a service to help users complete their goal and government deliver a policy intent. It recognises the need for a shift in government from push publishing (where government “pushes” out information based on its needs) to pull publishing (where government publishes the … Another thing I really liked was interacting with other people. Read the blog post to find out how we designed gov.uk/coronavirus. In light of the chat we had with our accessibility expert Josh Marshall a few weeks ago, how does good content design result in better communication between government and citizens? We’ve made regular iterations since then, and the principles themselves remain as central to our work as they did when they were first created. does not meet the Web Content Accessibility Guidelines (WCAG 2.1 level AA) accessibility standard; This framework will remain available in case you’re currently using it. In terms of user research, there is already a good amount of content focusing on user research in this course. You also do not need any specialist software. A little known fact about designers is that they are herd animals. If we do decide to create a separate course focused on user research, this blog will be where you will find out about it. At least that’s not how we want it to work. The course is free to attend so you can always sign up and follow the first week to see if it’s relevant to your particular role. Need to search in a different way, for example, by class? Every project and design process is different. This part of the course also highlighted that not all impairments are permanent - they can also be temporary (for example, a broken arm) or the result of being in a particular situation (such as background noise making it difficult to hear). In the cross-government content community, we’ve been talking a lot about the crucial part content plays in coherent services. You can imagine the impact we can have by delivering an online course that can be taken by thousands of learners at the same time is much bigger than what we could do in person, delivering the training to individual teams. For example, you will learn about using plain English, identifying your users’ needs, and accessibility. Refer to the plain language section of 18F’s Content Guide for general guidance, lists of words to avoid, and links to plain-language resources. Posted by: Tom Harrop, Posted on: 12 February 2016 - Categories: Content, Design. A design process could be anything: it might begin with sketching on paper, or mocking up using graphics software (such as Sketch or Illustrator), or downloading a GOV.UK page to edit the content … Thanks to Padma, we are now certified in content design and agile content production. We also want to make sure we’re using our time wisely. on 16 April 2020. We’re a small team supporting a growing profession across the country. Service and product owners for central government’s website, GOV.UK, need to upload an accessibility page and publishers need to upload an accessible documents policy. GOV.UK Form Builder Guide. We use a lot of python and flask to build our prototypes. 0:05 Skip to 0 minutes and 5 seconds Jason: This is An Introduction to Content Design so it’s quite a broad course. More than 500 people applied for the pilot last year, which showed us there is demand and need for more training in content design skills. To do this and to manage an ongoing claim, means interacting with a lot of content. Sign up now for ‘Introduction to Content Design’ on FutureLearn. The content for art and design GCSEs Introduction 1. We blogged about it recently, and it’s a big part of the GOV.UK strategy for the future. Comment by Service and product owners for central government’s website, Find out how your public sector organisation is impacted at, Dawn Kofie - Content designer, Scottish Government, Find out more about who the course is for and what it covers, just under 5 million adults in the UK (7.5% of the adult population) who had never used the internet, Sign up now for ‘Introduction to Content Design’ on FutureLearn, How we designed the GOV.UK accounts trial, Mapping the “Start a Business” journey on GOV.UK, Using accounts to personalise the user experience on GOV.UK, Deputy Director job opportunities with GOV.UK at the Government Digital Service. Our aim is to build learning experiences that are scalable and adaptable. Content Design: an expanding discipline by Joanna Goodwin . The course is available for free for 6 weeks after the start date, which is 18 May. I figured that having content design principles and practice presented in a fresh way would enhance my knowledge and understanding of the discipline, it was a chance to find out about the aspects of content design that aren’t part of my current role, online, so there’s no travelling involved, mental health problems or learning difficulties that mean they can’t use a digital service. on 29 April 2020. Can I just clarify the length of this course, as I have not completed a GDS course before. Define technical terms that may be unfamiliar, and use a product or service’s full name before using its acronym or abbreviation. The course is self-paced, which means you can go through the materials in your own time. on 21 May 2020, Hi, Support links. Content Community team Rebecca Maddison Our guidance is some of the most complex information the website content design team works on. Writing for GOV.UK - Content design: planning, writing and managing content - Guidance - GOV.UK. I’d never heard of browser prototyping (a quick way to tweak an existing website or prototype) until I did the course. If you don’t know who that is, get in touch with our content community training team at: [email protected] If you’re using Nunjucks you can get this page template by installing GOV.UK Frontend. According to the Office for National Statistics, in 2019 there were just under 5 million adults in the UK (7.5% of the adult population) who had never used the internet, or hadn’t used it in the past 3 months. Thanks, Comment by There are currently more than 500 designers working in the UK government. Since we launched the tool on 30 April 2019, 550 users from almost half of all organisations who publish to GOV.UK have used it to view data about their content. Hire content designers with the right skills and experience to create content for GOV.UK or a digital service. Content design is about words This is a popular one. There are lots of assumptions, misconceptions and myths about content design that just won’t die. How is this course delivered? Which frontend assets do I need for my project? You will learn about a range of topics, including: Our aim is to equip you with the knowledge and skills to enable you to design content that’s clear, user-centred and accessible to all – content that gives your users the information they need quickly and allows them to reach their goals. Content Community team Do keep an eye on the course page on FutureLearn as the information will be posted there in due course. The Content Community team at the Government Digital Service (GDS) is launching an ‘Introduction to Content Design’ course on the social learning platform FutureLearn. But first, some background. There are an estimated 589,000 people who are dependent on alcohol in England and about a quarter of them are likely to be receiving mental health medication; mostly for anxiety and depression, but also for sleep problems, psychosis and bipolar disorder.. Build a service consistent with the user experience of the rest of GOV.UK including using the design patterns and style guide.. We’re hoping to get even more insights with this iteration of the course. I’ve been lucky enough to work with - and learn from - a selection of talented content designers, attend well-delivered training courses and go to some great conferences (including ConCon). Content Design London – universal content skills you can implement from day 1 by Holly Jones . It’s also something that our team of educators, who will be moderating the discussions throughout the duration of the course, strongly encourage. gov.uk (styled on the site as GOV.UK) is a United Kingdom public sector information website, created by the Government Digital Service to provide a single point of access to HM Government services. … posted on We’ve made regular iterations since then, and the principles themselves remain as central to our work as they did when they were first created. If you’d like to come and work with the GOV.UK content team or would like to invite us to come and work with you, please contact your GOV.UK lead. Solving content-related business problems, and improving ROI by optimising your content management processes. How many non-digital users do you think there are in the UK? Content Community team posted on Managing multi-discipline user experience team tasked with rationalizing the government web estate. Related content and links Inside GOV.UK. GOV.UK design patterns. The course is free so you can enroll and see whether it meets your needs. It goes without saying that the skills, knowledge and experience that you need to do content design are important. Here’s a breakdown of the things Dawn took away from the course, in her own words: There are a few boxes a training course has to tick before I consider attending it: GDS’s online ‘Introduction to Content Design’ course ticked all of them. The User-Centred Design Community provides a structure for designers, content designers and user researchers across government to learn from each other, collaborate and share best practice. View the GOV.UK elements. You can migrate to the Design System from GOV.UK Elements. The ‘Introduction to Content Design’ course is for new content designers or those who work in other roles that involve content design. Comment by In the decade since, we’ve worked with large and small organisations across the private and public … Ciaran Murdoch Yes – we are planning another run in the autumn, most likely in September. Sign up now for ‘Introduction to Content Design’ on FutureLearn. FutureLearn, where the course is hosted, is a social learning platform. Deaths by suicide amongst mental health patients. A blog about running and improving the GOV.UK website, for people who create or manage content on the site, frequent users and anyone else who is interested. GDS isn’t prescriptive about what you use to validate design ideas. Content strategy. We’ve also been working with Padma Gillen - another ex-GOV.UK head of content design. There's also a new section on common design patterns. GOV.UK Find a registered design. https://www.gov.uk/guidance/content-design/data-and-analytics#feedback-explorer Apply on company website Save. Content design is a discipline set up by the Government Digital Service (GDS). 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